W H A T I S CRM?

By | February 9, 2018

We may have encountered the abbreviation CRM in one of our daily activities however we are fully unaware on what it means and it even stands for.

 

CRM stands for Customer Relationship Management. As the name implies, it primarily is dealing with how one can properly  manage and secure a good relationship with its customers, having said that, we know then that CRM is a term that is primarily used in business.

 

Looking at it deeper, CRM or Customer Relationship Management is a process that businesses take a look into in order to determine the needs and demands of its clients/customers and even their buying behaviors thru the use of two-way channel  communication tool. As it is, the CRM method is a tool that is used by most organizations to help them understand primarily their customers and how to capture potential customers.

 

The Customer Relationship Management encompasses numerous business areas more notable of which are the sales area, the marketing section, in some aspect the customer service, training and development, professional progress and growth, management of performance behaviors, the personnel department, perks and compensation. In short, the Customer Relationship Management is  the all-in-one tool that any business would need to help boost its total structural pattern.

 

The good thing about Customer Relationship Management software is that it is able to properly align the business and the client based on the client-centered technique or strategy. This is the reason why a lot of businesses are hooked into using the whole package of the CRM software, specifically the Siebel CRM initiated software packages.

T H E   R E N O V A T E D  S I E B E L 7.7

As they say in the computing industry, what is latest today may not be the latest in the coming days. This serves true and valid in  terms of the software revisions. The Siebel 7 that used to be the software for everyone has now evolved into a more compelling one – the Siebel 7.7.

Siebel 7.7 is the offshoot of the Siebel 7. As the revision number goes high, it only means that newer features were added and incorporated to look like as if it was tailored to fit the needs of the business industry. Siebel 7.7 as they claim is the new and innovated version of the 7.0 version of Siebel.

So, why are we compelled to buy and use the Siebel 7.7? What compelling features does it have? Are they really functionally tested? Below are the reasons why Siebel 7.7 is compelling software to have:

  1. Upgrading to 7.7 will create more return of investment. This is all true because the 7 platform of Siebel is what Siebel Systems is pushing. When Siebel 6 was eventually replaced by Siebel 7, the support for the platform was also ceased. Eventually, platform 7 of Siebel shall not be supported by majority of the other software and operating

 

  1. Siebel 7.7 is the future architectural design of all the upcoming Siebel versions. This is what the Siebel Systems has forecasted in the near future. Therefore, migrating your systems to platform 7.7 will make sure that you are all ready to face the future.

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