APPENDIX 1.1. PUBLICATIONS BY JOURNAL

By | February 9, 2018

International Journal of Electronic Commerce

  1. Cao, T.; Gruca, S.; and Klemz, B.R. Internet pricing, price satisfaction, and customer satisfaction.

International Journal of Electronic Commerce, 8, 2 (2003), 31–51.

  1. Jukic, N.; Jukic, B.; Meamber, L.A.; and Nezlek, G. Implementing polyinstantiation as a strategy for electronic commerce customer relationship International Journal of Electronic Commerce, 7, 2 (2003), 9–30.
  2. Khalifa, M. and Liu, Satisfaction with Internet-based services: The role of expectations and desires.

International Journal of Electronic Commerce, 7, 2 (2003), 1–49.

  1. Koufaris, ; Kambil, A.; and Labarbera, P. A. Consumer behavior in web-based commerce: An empiri- cal study. International Journal of Electronic Commerce, 6, 2 (2001), 115–138.
  2. Luo, and Seyedian, M. Contextual marketing and customer-orientation strategy for e-commerce: An empirical analysis. International Journal of Electronic Commerce, 8, 2 (2003), 95–119.
  3. McKnight, H. and Chervany, N.L. What trust means in e-commerce customer relationships: An inter- disciplinary conceptual typology. International Journal of Electronic Commerce, 6, 3 (2001–2002), 35–60.
  4. Pavlou, A. Consumer acceptance of electronic commerce: Integrating trust and risk with the technol- ogy acceptance model. International Journal of Electronic Commerce, 7, 3 (2003), 101–133.
  5. Romano, C., Jr. Customer relationship management for the Web-access challenged: Inaccessibility of the Fortune 250 business Web sites. International Journal of Electronic Commerce, 7, 2 (2002–2003), 81–117.
  6. Romano, N.C., and Fjermestad, J. Customer relationship management research: An assessment of research. International Journal of Electronic Commerce, 6, 3 (2001–2002), 61–114.
  7. Schubert, Extended web assessment method (EWAM): Evaluation of electronic commerce applica- tions from the customer’s viewpoint. International Journal of Electronic Commerce, 7, 2 (2002–2003), 51–80.
  8. Suh, and Han, I. The impact of customer trust and perception of security control on the acceptance of electronic commerce. International Journal of Electronic Commerce, 7, 3 (2003), 135–162.
  9. Zhang, and von Dran, G.M. User expectations and rankings of quality factors in different website domains. International Journal of Electronic Commerce, 6, 3 (2001–2002), 9–34.

 

Communications of the Association for Computing Machinery

 

  1. Bolton, N. E-services: Marketing challenges of e-services. Communications of the ACM, 46, 6 (2003), 43–44.
  2. Brereton, The software customer/supplier relationship. Communications of the ACM, 47, 2 (2004), 77–81.

 

 

  1. Brohman, M.K.; Watson, R.T.; Piccoli, G.; and Parasurama. A. E-services: Data completeness: A  key to effective net-based customer service systems. Communications of the ACM, 46, 6 (2003), 47–51.
  2. Hoffman, K.D. Marketing + MIS = e-service. Communications of the ACM, 46, 6 (2003), 53–55.
  3. Fink, J.; Koenemann, J.; Noller, S.; and Schwab, I. The adaptive web: Putting personalization into practice. Communications of the ACM, 45, 5 (2002), 41–42.
  4. Ganapathy, S.; Ranganathan, C.; and. Sankaranarayanan, B. Visualization strategies and tools for en- hancing customer relationship management. Communications of the ACM, 47, 11 (2004), 92–99.
  5. Pan, L. and Lee, J.-N. Using e-CRM for a unified view of the customer. Communications of the ACM, 46, 4 (2003), 95–99.
  6. Russell, and Chatterjee,  S. Relationship quality: The undervalued dimension of software  quality.

Communications of the ACM, 46, 8 (2003), 85–89.

  1. Rust, T. and. Kannan, P.K. E-services: EA new paradigm for business in the electronic environment.

Communications of the ACM, 46, 6 (2003), 36–42.

  1. Siau, and Shen, Z. Building customer trust in mobile commerce. Communications of the ACM, 46, 4 (2003), 91–94.
  2. Vatanasombut, ; Stylianou, A.C.; and Igbaria, M. How to retain online customers. Communications of the ACM, 47, 6 (2004), 64–70.

 

Decision Support Systems

 

  1. Bhattacherjee, An empirical analysis of the antecedents of electronic commerce service continuance.

Decision Support Systems, 32, 2 (2001), 201–214.

  1. Kannan, K. and Rao, H.R Introduction to the special issue: Decision support issues in customer rela- tionship management. Decision Support Systems, 32, 2 (2001), 83–84.
  2. Kim, Toward a successful CRM: Variable selection, sampling, and ensemble. Decision Support Sys- tems (Forthcoming). Corrected proof available online at www.sciencedirect.com.
  3. Kohli, R.; Piontek, ; Ellington, T.; Van Osdol, T.; Shepard, M.; and Brazel, G. Managing customer relationships through e-business decision support applications: A case. Decision Support Systems, 32, 2 (2001), 171–185.
  4. Massey, P.; Montoya-Weiss, M.M.; and. Holcom, K. Re-engineering the customer relationship: Le- veraging knowledge assets at IBM. Decision Support Systems, 32, 2 (2001), 155–170.
  5. Verhoef, C. and Donkers, B. Predicting customer potential value: An application in the insurance industry. Decision Support Systems, 32, 2 (2001), 189–199.
  6. Verhoef, C.; Spring, P.N.; Hoekstra, J.C.; and Leeflang, P.S.H. The commercial use of segmentation and predictive modeling techniques for database marketing in the Netherlands. Decision Support Sys- tems, 34, 4 (2003), 471–482.

 

Information and Management

 

  1. Chiou, J.-S. The antecedents of consumers’ loyalty toward Internet service providers. Information and Management, 41, 6 (2004), 685–695.
  2. Koufaris, M. and Hampton-Sosa, The development of initial trust in an online company by new customers. Information and Management, 41, 3 (2004), 377–397.
  3. Lu, H. and Lin, J.C.-C. Predicting customer behavior in the market-space: A study of Rayport and Sviokla’s framework. Information and Management, 40, 1 (2002), 1–10.
  4. Negash, ; Ryan, T.; and Igbaria, M. Quality and effectiveness in Web-based customer support systems.

Information and Management, 40, 8 (2003),  757–768.

  1. Ranganathan, C. and. Ganapath, S. Key dimensions of business-to-consumer web sites. Information and Management, 39, 6 (2002), 457–465.
  2. Smith, A. and Kumar, R.L. A theory of application service provider (ASP) use from a client perspec- tive. Information and Management, 41, 8 (2004), 977–1002.
  3. Spiegler, I. Technology and knowledge: Bridging a “generating” gap. Information and Management, 40, 6 (2003), 533–539.

 

 

Information Systems Research

  1. Lilien, G.L.; Rangaswamy, A.; Van Bruggen, G.H.; and Starke, K. DSS effectiveness in marketing re- source allocation decisions: Reality vs. perception. Information Systems Research, 15, 3 (2004), 216– 235.
  2. McKinney, ; Yoon, K.; and. Zahedi, F.M. The measurement of web-customer satisfaction: An expec- tation and disconfirmation approach. Information Systems Research, 13, 3 (2002), 296–316.
  3. McKnight, H.; Choudhury, V.; and. Kacmar, C. Developing and validating trust measures for e-com- merce: An integrative typology. Information Systems Research, 13, 3 (2002), 334–359.

 

Journal of Management Information Systems

  1. Gefen, D. and Ridings, C.M. Implementation team responsiveness and user evaluation of customer relationship management: A quasi-experimental design study of social exchange theory. Journal of Management Information Systems, 19, 1 (2002), 47–69.
  2. Kocas, Evolution of prices in electronic markets under diffusion of price-comparison shopping. Jour- nal of Management Information Systems, 19, 3 (2002), 99–120.
  3. Pennington, ; Wilcox, H.D.; and Grover, V. The role of system trust in business-to-consumer transac- tions. Journal of Management Information Systems, 20, 3, (2003), 197–226.

 

MIS Quarterly

  1. Albert, C.; Goes, P.B.; and Gupta, A. GIST: A model for design and management of content and interactivity of customer-centric web sites. MIS Quarterly, 28, 2 (2004), 161–182.
  2. Chatterjee, ; Grewal, R.; and. Sambamurthy, V. Shaping up for e-commerce: Institutional enablers of the organizational assimilation of web technologies. MIS Quarterly, 26, 2 (2002), 65–90.
  3. Susarla, ; Barua, A.; and Whinston, A.B. Understanding the service component of application service provision: An empirical analysis of satisfaction with ASP services. MIS Quarterly, 27, 1 (2003), 91–123.

 

Management Science

 

  1. Anderson, T. Sharing the wealth: When should firms treat customers as partners? Management Sci- ence, 48, 8 (2002), 955–971.
  2. Padmanabhan, and Tuzhilin, A. On the use of optimization for data mining: Theoretical interactions and eCRM opportunities. Management Science, 49, 10 (2003), 1327–1343.

 

Decision Sciences

 

  1. Zahay, and Griffin, A. Customer learning processes, strategy selection, and performance in business- to-business service firms. Decision Sciences, 35, 2 (2004), 169–203.

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